About the serviceEliz's Domiciliary Care Agency LTD is based in the London Borough of Havering. The service provides personal care to adults in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection two people, who lived in the same house, used the service.
People’s experience of using this service and what we found
People were supported by staff who were caring. There were enough staff who had knowledge, skills and commitment to support people.
The recruitment processes were not always robust which meant that staff were not always checked before they were employed to ensure they were safe to work with people. Staff did not receive supervision, which meant they were not supported appropriately.
Care plans and risk assessments were completed and staff understood how to provide care that met people's needs. People received person-centred care and support based on their individual needs and preferences.
People could be confident that their concerns and complaints were listened to and acted on by the registered manager.
The service had a policy on equality and diversity and staff were clear about treating people with respect, dignity and without any kind of discrimination.
People had their own arrangements for their medicines and meals. However, staff had training and knowledge to provide support if people needed it in these areas.
Staff liaised with other health care professionals and agencies to ensure people's healthcare needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 July 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date Eliz's Domiciliary Care Agency LTD was registered with the CQC.
Enforcement
At this inspection we found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we have told the registered provider to take at the back of the full version of the report.
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.