- GP practice
Newton Surgery
Report from 15 March 2024 assessment
Contents
Ratings
Our view of the service
Newton Surgery is an NHS GP practice which provides primary medical care services to patients in an area of Leeds. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive, at the practice on 28 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet patient demand and to better understand the experiences of people who use these services and of providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement Equity of Access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. Overall, Newton Surgery is rated as good and the key question Responsive continues to be rated as good. We found that the practice organised services to meet patients’ needs, and that patients were given support to overcome barriers to ensure equal access. The practice understood the challenges to access and used feedback and other data to monitor and improve access.
People's experience of this service
The 2023 GP patient survey data regarding access showed responses were in line with local and national averages and similar in performance to the previous year’s results. Results from the NHS Friends and Family Test (FFT) were reviewed and found to be positive. For example, in February 2024, 14 people responded to the survey and 100% of respondents rated their experience of the service as very good. CQC received feedback from 21 patients in response to this assessment, all of which were positive about the service. They included comments about helpfulness of staff and ease of access to appointments. The practice carried out its own patient survey through an external market research company. We reviewed results from their 2022 survey and saw that of 45 patient responses, 100% said that they were satisfied with their visit to the practice overall.