About the service TEC House is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, 265 people were receiving a regulated service.
People’s experience of using this service and what we found
People told us they felt safe. Staff knew how to safeguard people from abuse. Where concerns had been raised, these had been dealt with appropriately. Medicines were managed effectively. Risks to people had been assessed and actions identified to reduce risk. Recruitment practices mostly reduced the risk of unsuitable staff being employed, although could be improved further; the provider had already identified this.
People were supported by suitably trained staff. People's needs were assessed before care was provided and were reviewed regularly. Staff received regular supervisions and said they felt supported by the management team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to access health services if needed. Dietary needs were assessed and, where required, people received support with their meals.
People told us staff were kind and caring. Staff supported people to remain independent and promoted their dignity. People's privacy was respected and their personal information was kept securely.
People's care plans were up to date about their individual needs and preferences. People received appropriate support. Complaints were managed appropriately.
The registered manager had a clear vision about the quality of care they wanted to provide. People’s feedback was sought and acted upon. Staff were aware of their roles and responsibilities. There were a number of quality assurance systems in place to monitor the quality and safety of the service. There was a focus on continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of this agency which registered with CQC on 3 August 2018.
Why we inspected
This was a planned inspection based on the date the agency first registered with CQC.