Archived: Exclusive Care Services

Exclusive Care Services is an independent domiciliary care agency which provides personal care and support for people in their own homes. The agency provides care and support for people in the Gravesend area of Kent. People receiving care and support were predominantly children aged six years old and up, young adults while some were elderly. At the time of our inspection, they were supporting 15 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service:

People we spoke with said, “The service is okay. They are good” and “The girls are lovely. They are fine.”

People received safe care and support from Exclusive Care. The registered manager and staff we spoke with knew what their responsibilities were in relation to keeping people safe from the risk of abuse.

Care plans contained detailed risk assessments. This mitigated any identified risks. Environmental risk assessments were also in place, which identified and reduced any environmental risks to people and staff.

Staff were skilled in carrying out their role. The registered manager ensured staff were appropriately trained.

People told us that staff communicated well with them and they felt at ease with them.

People’s needs were assessed prior to receiving a service including their protected characteristics under the Equalities Act.

People were encouraged to raise any concerns they had or make suggestions to improve the service they received.

The service had an effective system in place to assess, monitor and improve the quality and safety of the services provided at the time we inspected.

Staff told us there was an open culture where they were kept informed about any changes to their role. Staff told us the registered manager was approachable and listened to their ideas and suggestions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us on 31 August 2018 and this is the first inspection. The service is Good.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.