We saw that patients were treated respectfully and were given privacy during their visit to Unsworth Medical Centre. Patients usually had the choice of being able to see a male or female GP. A translation service was available for patients who did not speak English as their first language.We saw the triage appointment system that was in place. A GP spoke with all patients who requested an urgent appointment. If necessary they were then booked in for an appointment with a GP. Recent feedback on the NHS Choices website was positive about the triage system.
New patients were given an appointment with the practice nurse for an initial health check. We saw that several clinics for specific conditions were held at the practice. Emergency drugs and resuscitation equipment were available for use in the case of a patient emergency.
All areas of the practice were visibly clean. However, there were tears in the vinyl covering of two examination couches which meant effective cleaning of them could not take place.
The practice obtained a full work history for all prospective staff members and we saw that interviews took place prior to a recruitment decision being made. However, references were not always provided for staff. The identity of locum doctors was checked but the practice manager told us the identity for other staff members was not requested.
The practice had a patient reference group to help collect the views of patients.