- GP practice
Belmont Medical Centre
Report from 1 August 2024 assessment
Contents
Ratings
Our view of the service
At our previous assessment on 24 August 2017, we rated the practice as Requires Improvement for providing responsive services. This was because results from the National GP Patient Survey showed patients’ satisfaction with how they could access care and treatment were lower than current local and national averages. At this assessment we found that significant changes had been made to improve patients’ experience of the service. The effect of these changes was reflected in the results of the 2024 National GP Patient Survey which showed 81% of patients described their overall experience of this GP practice as Good which was above the local Integrated Care System (ICS) score of 79% and the national score of 74%. The practice used patient feedback and other evidence to actively seek to improve access for patients. Services were designed to make them accessible and timely for patients who were most likely to have difficulty accessing care. A series of embedded and comprehensive audits regarding access were used to drive improvement at the practice. The practice identified and allocated resources as required to improve inequalities and support equity of access.
People's experience of this service
The practice undertook monthly Friends and Family Test surveys to assess patients’ experience of the service. The latest survey results for the Friends and Family Test demonstrated that 94% of patients were likely or extremely likely to recommend the practice to friends and family if they needed similar care or treatment. We reviewed patient comments from this survey and found practice staff were repeatedly described as very helpful and friendly. Feedback from the National GP Patient Survey results demonstrated that 83% of patients described their experience of contacting their GP practice as ‘Good’ and 92% felt their needs were met during their last general practice appointment. As part of this assessment, we asked the practice to share details of our Give Feedback on Care process with patients. Feedback we received from patients was positive. Patients told us they felt listened to and that staff were caring and efficient. At the time of this assessment, the practice was in the process of working with the Primary Care Network (PCN) to set up a joint Patient Participation Group (PPG) with local practices to facilitate gathering further patient feedback to improve service delivery.