This practice is rated as Good overall. (Previous rating October 2015 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Burnside Surgery 30 October 2018
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they could access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- The provider should develop the system for recording significant events to ensure consistency in the way they are managed.
- A more detailed risk assessment should be completed to identify a list of emergency medicines that are not suitable for a practice to stock and the reasons why these medicines are not provided.
- The practices performance on quality indicators for patients with mental health problems should be improved.
- A second cycle of clinical audit should be carried out to test the effectiveness of the service and to monitor quality and to make improvements.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.