We carried out a review of the data available to us about Helping Hands Ipswich on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Ipswich, you can give feedback on this service.
Helping Hands Ipswich is a Domiciliary Care Agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger adults.
At the time of our comprehensive inspection on 26 September and 2 October 2019, there were 32 people in receipt of the regulated activity of personal care.
People’s experience of using this service:
Effective systems were in place to ensure people's safety. Risks were assessed and monitored, there were sufficient staff to support people and safe recruitment procedures were followed.
Staffing levels enabled people to maintain choice and involvement in their care and daily routine.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with respect and their privacy and dignity was protected. People were supported and encouraged to remain independent.
The provider had effective quality assurance systems in place to monitor the quality and safety of the care provided. People were asked for their views and their suggestions were used to improve the service and make any necessary changes.
For more details, please see this full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was registered with us on 20 August 2018 and this is it’s first inspection.
Why we inspected: This was their first planned comprehensive inspection following their registration in August 2018.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.