Background to this inspection
Updated
28 August 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was undertaken by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and apartments.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service one working days’ notice of the inspection. This was because the service is small, and people are often out and we wanted to be sure there would be people at home to speak with us.
Inspection activity started on 29 July 2019 and ended on 30 July 2019. We visited the office location on 29 July 2019 and met with two people using the service. On the second day we contacted more people who used the service and staff members by telephone, to gain their views.
What we did before the inspection
We reviewed information we had received about the service since the last inspection and we sought feedback from the local authority. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with five people who used the service about their experience of the care provided. We spoke with six members of staff including the registered manager, senior support workers, support workers and the practice development facilitator.
We reviewed a range of records. This included three people’s care records and their medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
28 August 2019
About the service
Belong at Home Warrington is a domiciliary care service providing support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, the service was supporting 10 people with personal care.
People’s experience of using this service and what we found
People told us they received safe and consistent care. There were sufficient numbers of staff employed and they had been recruited safely. Staff were aware of safeguarding procedures and how to raise any concerns they had. Risk to people had been assessed and measures were in place to reduce any identified risks.
People’s needs had been assessed before support commenced and this information was used to create detailed plans of care to ensure staff were aware of people’s needs and how they wanted to be supported. Staff were supported in their roles through a robust induction, regular training and ongoing supervisions. When needed, staff effectively met people’s nutritional needs and supported people to access healthcare services if required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind, caring and knew the people they supported well. People told us staff treated them with respect, protected their dignity and provided support in ways which promoted their independence. Records showed people were involved in their care and were given information to help them make decisions about the support they received.
People told us they received care that met their individual needs and was based on their preferences. Staff were aware of people’s individual communication needs and how best to interact with them. People were able to access regular activities at ‘The Venue’, one of the providers buildings that offered a range of services. Staff supported people to access these activities and trips if necessary.
People’s feedback regarding the quality of the service was very positive. Staff told us they enjoyed their roles and would recommend the company to others. Systems were in place to monitor the quality and safety of the service and the registered manager was fully aware of their responsibilities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was previously registered as part of Belong Warrington Care Village. The domiciliary part of the service registered independently, as Belong at Home Warrington on 16 August 2018 and this is the first inspection as a newly registered service.
Why we inspected
This inspection was undertaken in line with our inspection schedule for newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.