This practice is rated as Good overall. (Previous rating November 2015 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Westcroft House Surgery on 11 December 2018 as part of our inspection programme.
At this inspection we found:
- The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a focus on continuous learning and improvement at all levels of the organisation.
We saw some areas of outstanding practice:
- The practice had focused on improving their care of patients with diabetes. This led to 72% of diabetic patients having a care plan in place and 55% achieving one or more of their health goals. This was a marked increase from 16% of diabetic patients having a care plan in 2011, and none achieving their goals. The practice also focused on prevention, identifying 686 patients at risk of developing the condition and referring them to a programme promoting health eating and exercise. Of the 686 at-risk patients, only 70 subsequently developed diabetes.
- The practice had identified 6% of their practice list as carers. They had a carers’ lead who supported them.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.