- Independent mental health service
St Mary's Hospital
Report from 24 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 23 to 24 July 2024.
St Mary's hospital is an independent mental health hospital. This assessment looked acute wards for adults of a working age and psychiatric intensive care units which we rated as good. The rating from acute wards for adults of a working age and psychiatric intensive care units has been combined with ratings of the other services from the last inspections. See our previous reports to get a full picture of all other services at St Mary’s hospital.
The rating of St Mary’s hospital remains good. We found that the service provided safe care. Environments were clean, well maintained and fit for purpose. Environmental risks, including ligature risks were assessed, monitored and mitigated. Staff completed risk assessments for patients and updated these regularly. The ward had enough staff to keep patients safe and meet need.
Care and treatment was delivered in line with national guidance and best practice. Patients had access to a range of specialists to help meet their needs. Managers assured that staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team. Staff worked well with external stakeholders and partner services to provide continuity of care.
There was a positive culture and good leadership. Staff were positive about their roles and the service they provided. Staff, patients and careers could give feedback on the service.
However, we found that not all patients we spoke with felt fully involved in their care and care plan documents did not fully reflect the person-centred care being delivered. The service had identified these concerns through their governance and assurance processes and had projects in place to improve.