We carried out a review of the data available to us about Poole Home Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Poole Home Care Limited, you can give feedback on this service.
Poole Home Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of this inspection 45 people were receiving care and support from the service. Not everyone using Poole Home Care Limited receives regulated activity. CQC only inspects the service being received by people provided with 'personal care': help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People’s experience of using this service and what we found
Without exception, everyone we spoke with or received feedback from was very positive about the service. This was due to excellent leadership from the registered provider and registered manager as well as committed and well trained team of staff.
People received personalised care which was responsive to their individual needs. Staff had an excellent understanding of the care and support people needed and provided this with great care and commitment.
People were encouraged and supported to eat and drink well.
People told us they felt listened to and consulted when planning and agreeing what care and support they needed.
Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice.
Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of avoidable infection.
Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their medicines on time and as they had been prescribed.
There were sufficient numbers of trained, experienced staff to meet people’s needs. Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. The service has retained 100 % of the staff employed since the service started on 23 November 2018.
Staff received induction and on-going training and support that enabled them to carry out their roles positively and effectively.
People had access to healthcare services and were involved in decisions about their care and wellbeing. Partnerships with other agencies and health professionals enabled effective outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People and where appropriate their relatives were involved in decisions about their care.
People, relatives and professionals told us they could confidently raise any concerns, and these were addressed appropriately.
The registered provider and registered manager continually reviewed the service and sought ways to improve the service to benefit both the people receiving the service and staff. They had built strong relationships with relevant professionals and within the local community to promote learning and meeting people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 November 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the service's registration date.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.