This practice is rated as Good overall. (Previous inspection December 2014 – Good)
The key questions are rated as:
Are services safe? – Requires Improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Spring House Surgery on 18 May 2018 as part of our inspection programme.
At this inspection we found:
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and patients reported that they were able to access care when they needed it.
- There was a focus on continuous learning and improvement at all levels of the organisation.
- The practice offered extended hours to its patients.
The areas where the provider must make improvements as they are in breach of regulations are:
- Establish effective systems and processes to assess, monitor and mitigate the risks relating to the health, safety and welfare of service users
The areas where the provider should make improvements are:
- Improve its prescription security and introduce a log of prescriptions handed to GPs.
- Update safeguarding policies and review them regularly.
- Purchase a hearing loop as part of the Accessible Information Standards
- Keep an overview of training completed by staff to ensure that it was up to date.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice