The Elms Medical Centre

Updated 15 February 2024

The Elms Medical Centre is an NHS GP practice which provides primary care services to patients in Greater Manchester. The practice is currently rated as good overall, with all key questions rated as good. We carried out an announced assessment of equity of access on 26 February 2024. We received mixed feedback from patients regarding access to care. However, this was improving, and we found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. The practice was using feedback and other information to monitor and improve access. Following this assessment the practice continues to be rated good overall, with all key questions rated as good.

Updated 15 February 2024

In the 2023 National GP Patient Survey, the practice’s data for access was lower than national averages. Patient feedback gathered by the practice more recently was more positive, including feedback gathered after some recent improvements, but this cannot be compared directly to the National GP Patient Survey. We received feedback from 17 patients, all of which were positive, the patients told us the service was very good, staff were friendly and helpful and they received good care from the GPs. We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Although we saw the practice was attempting to improve access, this was not yet reflected in the GP patient survey data.