This practice is rated as Good overall. (Previous inspection November 2014 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced inspection at St Stephens Surgery on 8 May 2018 as part of our inspection programme.
At this inspection we found:
•The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
•The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
•Staff involved and treated patients with compassion, kindness, dignity and respect.
•Patients found the appointment system easy to use.
•There was a strong focus on continuous learning and improvement at all levels of the organisation.
•There was a strong emphasis on the safety and well-being of all staff.
However we found one area where the provider should make improvements:
- Review and identify methods to improve areas of lower performance in the National GP Patient Survey, in particular in respect of patients’ experience of making an appointment.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice