Archived: React Homecare Ltd

React Homecare Ltd is a domiciliary care service which provides support with personal care, domestic tasks and companionship to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 31 people were using the service.

People’s experience of using this service and what we found

Risks to people were not always fully assessed . People and their relatives told us they felt safe receiving care from the service. Staff had received training to keep people safe from avoidable abuse and followed clear guidance to report concerns. People were supported by staff who had been safely recruited.

People’s care plans were detailed and contained information with regards to people’s likes, dislikes and preferences for support. Staff had received appropriate training and applied learning effectively in line with best practice. This led to good outcomes for people and supported a good quality of life.

People received caring and compassionate support from the staff. Staff referred to people in a respectful way. People were complimentary about staff and the positive relationships they had with them.

People and their relatives were involved in developing their care plans.

The service was well-led by a dedicated registered manager. After period of instability with the senior management, Staff told us improvements had been made, they enjoyed working for the service and felt respected and valued.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the registered provider's first inspection.

Why we inspected

This service was registered with us on 4 September 2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.