- GP practice
Buckland Medical Practice
Report from 2 January 2024 assessment
Contents
Ratings
Our view of the service
The practice was last inspected 11 June 2019 and rated good. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive at Buckland Medical Practice on the 18 January 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. The responsive key question is still rated as good. The service remains rated as good overall. We recognise the commitment and often innovative work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. These assessments of the quality statement Equity in Access in the responsive key question includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. People are given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs.
People's experience of this service
The GP patient survey data regarding access was below the local and national England average. The practice had reviewed and responded to the GP patient survey data and had taken action to improve including introducing targeted services for vulnerable patient groups. Friends and Family data was positive regarding the services with 79% to 84% satisfaction level. Patient satisfaction rates with EConsult were improving. Patient satisfaction was recorded to have achieved 60% in December 2023. A representative from the Patient Participation Group reported good access to services where patients had immediate clinical needs