This practice is rated as Good overall. (Previous inspection August 2016 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Islip Surgery on 12 June 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risks to patients and staff. When incidents which required learning outcomes did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The practice continuously reviewed the needs of its patient population and adapted processes to improve services for its population.
We saw one area of outstanding practice:
- The practice promoted, adopted and fully ulitised IT tools which supported patients to access information and consult clinicians without requiring a visit. Approximately 78% of patients used online services such as asking clinicians questions, booking appointments or requesting fit for work certificates. This was of particular benefit to the dispersed nature of the local population and that some patients lived in isolated areas. Between November 2017 and May 2018 there had been 968 instances where patients accessed online services. Data suggested that this avoided patients calling the practice 968 times, and visiting the practice 156 times, including 101 times an appointment would have otherwise been required.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice