Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (The practice was rated as good at our previous inspection on the 6 May 2015)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Newbridge Surgery on 10 January 2018. We carried out this inspection as part of our inspection programme.
At this inspection we found:
- The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. The practice introduced innovative approaches to improve care and access to services and shared these locally with other practices. These approaches were particularly related to the needs of older patients, young people and students.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- The practice worked proactively with the voluntary sector, community services and the patient participation group to support meeting the holistic needs of their patients.
- There was a clear leadership structure and staff felt supported by management.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice