We carried out an announced inspection of Harley Grove Medical Centre on 13 August 2019 following our annual review of the information available to us about the practice. This inspection looked at the following key questions:
- Are services effective?
- Are services well-led?
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected;
- information from our ongoing monitoring of data about services; and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We rated the practice as good for providing effective and well-led services because:
- Care and treatment was delivered in line with current legislation, standards and evidence-based guidance.
- The practice reviewed and monitored the effectiveness and appropriateness of the care and treatment it provided through a programme of quality improvement activity.
- Staff had the skills, knowledge and experience to carry out their roles.
- The practice had an active patient participation group.
- There were clear responsibilities, roles and systems of accountability to support good governance and management.
- The practice had effective processes for managing risks, issues and performance.
- There was a focus on learning, continuous improvement and innovation.
We did not inspect whether the practice was providing safe, caring and responsive services at this inspection and have used the previous ratings in making our judgement about the overall quality of care.
Whilst we found no breaches of regulations, there were areas where the provider could make improvements and should:
- Continue to monitor and take action to improve the uptake of childhood immunisations and cervical screening rates.
- Ensure formal references are obtained for locum GPs working at the practice.
- Consider carrying out practice patient surveys to assist in identifying any areas requiring change or improvement.
Details of our findings and the evidence supporting our ratings are set out in the evidence table.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care