12 November 2020
During an inspection looking at part of the service
We found the following examples of good practice.
¿ Systems were in place to prevent people, staff and visitors from catching and spreading infections. The home had invested in technology to ensure they could track and trace people’s movements in the home to reduce the risk of spreading the virus. The provider was in the process of purchasing the rapid testing kits. This meant they would be able to offer people visiting the service an immediate result to a test, this will offer assurances to the people living at Elton House and the management team before visitors enter.
¿ Staff had undertaken training in putting on and taking off PPE, hand hygiene and other COVID-19 related training. Nominated staff who had received additional training, to be infection control leads, monitored staff practices to ensure high standards and correct procedures were followed. Additional cleaning of all areas and frequent touch surfaces was being carried out.
¿ Staff supported people's social and emotional wellbeing. Additional activities had been planned within the home during lockdown to positively support people through the period. Visitor were restricted at the time of the inspection; however, people were able to speak with their friends and relatives. When visits reconvene, this will be in line with the national guidance, to ensure a safe social distance is maintained Infection prevention and control measures were in place to avoid potential transmission with others.
¿ The home was following national guidance for anyone moving into the home. Staff worked with people and their relatives to ensure they were aware of isolation procedures should they be needed. People were supported by a dedicated staff team who helped reduce any feelings of isolation and loneliness reduced.
¿ Infection control audits and checks were carried out. The manager spoke positively about the dedication which staff had shown, which had helped to minimise the impact of the pandemic on people's health and wellbeing.
Further information is in the detailed findings below.