Abbeyvale Care Centre

Updated 4 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 20 October 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 4 November 2020

About the service

Abbeyvale Care Centre is a residential care home which can provide personal care for up to 42 people. The home accommodates people in one adapted building across two floors. The home specialises in providing care to people living with a dementia type illness and mental health conditions. At the time of this inspection there were 37 people living at the service.

People’s experience of using this service and what we found

People told us they were happy with their care at Abbeyvale Care Centre. Staff understood how to keep people safe. Effective recruitment procedures were in place. People received care in a timely way. The environment and equipment were safe and well maintained. People were protected from the risks associated with the management of medicines and the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough to maintain their health and welfare. Staff received appropriate training and supervision. People's health was well managed. Staff worked closely with other professionals to provide effective care.

Staff were kind and had developed caring relationships with people. Staff respected people’s privacy and dignity. People’s independence was promoted. Staff ensured people maintained links with their friends and family.

People’s care was based on detailed assessments and person-centred care plans. A range of activities were available. People felt confident raising concerns. Complaints had been dealt with effectively. Staff were aware of good practice and guidance in end of life care. People's religious beliefs and preferences were respected.

The home was well managed. Effective management systems were in place to monitor the quality of the care provided. Feedback was used to make continuous improvements to the service. The registered manager worked well to lead the staff team in their roles and ensure people received a good service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first inspection of this service which registered with CQC on 12 October 2018.

Why we inspected

This was a planned inspection based on the date the service first registered with CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.