Love To Care

Love to Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to younger and older adults. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection, 41 people were receiving personal care from the service. People who use the service live in Torquay, Paignton and surrounding areas.

People’s experience of using this service and what we found

Love to Care continued to put people at the centre of their care experience. People and their relatives told us they received outstanding care from staff who were extremely caring and compassionate. Without exception everyone we spoke with told us the service was exceptionally well led and consistently said they would recommend the service to others.

People continued to receive an exceptionally personalised service to meet their specific needs, preferences and wishes. Staff worked with people to put together a care plan that was person centred and achieved their desired outcomes. People benefited from a small team of staff who knew them really well. Staff quickly identified people’s changing needs and actions were taken. As a result of using the service, people benefited from more opportunity, choice and control in their lives.

People were treated with dignity and respect in a way that truly valued them as individuals. Wellbeing teams of staff worked with people to focus on what was important to them and to support them to achieve the most out of their lives. People were supported to be independent and there was a strong focus on promoting social inclusion.

People had confidence in the staff who supported them and felt safe in their care. Staff were highly skilled and well trained. Staff were highly motivated and very well supported and had used their skills and knowledge to improve outcomes for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Since the previous inspection the provider and registered manager had continued to develop and improve the service. This had led to improved outcomes for people and excellent levels of support. The registered manager had worked in partnership with other professionals and organisations to share practice and develop innovative models of care with an emphasis on continuous improvement both within the service and within the care industry.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 11 June 2018). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the date the service moved premises.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.