Love To Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

This means we looked for evidence that there are governance and management systems in place to assess, monitor, and improve the quality and safety of the service. At our last inspection we rated this key question outstanding. At this assessment the overall rating is unchanged.

This service scored 100 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

As the service has grown in size, the management team has also been expanded to ensure robust systems remain in place. Staff were encouraged to continuously develop to ensure the best outcomes are achieved for people. Staff had recently completed surveys and the results were very positive. Comments included “Love to Care put people at the centre of everything they do [..] everyone is made to feel valued and a priority.” Comments from the recent client survey included “I can not praise Love to Care enough” and “Extremely satisfied – excellent communication and care”.

Regular audits were completed and actions were added to the service improvement plan to ensure there was continuous improvement. The local authority carried out a quality monitoring visit in November 2023 and the overall rating was exceeds compliance.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.