About the service: Radis Community Care (Childwick House) provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
In August 2018 Radis Community Care (Childwick House) took ownership of the care contract which was previously provided by another care provider. At the time of our visit there were 25 people in receipt of the regulated activity of personal care.
People’s experience of using this service and what we found
People were happy with the care and support they received from the care staff who visited them.
There were enough staff to make sure that people were safe, and their needs met in a timely manner.
People were supported to take their medicines by staff who were trained and had been assessed to be competent to administer medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
People were supported by staff who had received training and support to carry out their job roles effectively.
Staff were kind, caring and promoted people’s dignity.
Information from audits, incidents and quality checks were used to drive continuous improvements to the service people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 September 2018 and this is the first inspection.
Why we inspected
This was a planned inspection following the service's registration with the Commission.