We carried out a review of the data available to us about Walton Manor Residential and Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Walton Manor Residential and Nursing Home, you can give feedback on this service.
Walton Manor is a purpose built two storey building situated in Liverpool. The service supports older people, some of whom are living with dementia and people with nursing needs. The service can accommodate up to 49 people. At the time of the inspection, there were 44 people living at the home.
People’s experience of using this service and what we found
Most care plans contained a good level of information. We discussed with the registered manager at the time of inspection that some of the care plans varied in their level of personalised information and consistency and were not always detailed. Complaints were well documented and responded to, and end of life care was treated sensitively.
There were not always effective systems in place to check the quality and safety of the service. Although checks were in place that covered a range of key aspects they had not identified the issues we found with the environment and care plans. The registered manager was responsive to this and had implemented actions to address this. Positive feedback had been received regarding the registered manager and their ability to run the service.
Everyone told us they felt safe living at the home. Medication was well managed stored and administered in line with the legislative requirements. Risk assessments were in place and risks were assessed and reviewed. The environment was subject to regular checks, however we did see on the first day of our inspection that some fire doors were not closing correctly, this was rectified straight away. There were enough staff on shift to provide safe care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's eating and drinking needs were assessed and where additional support was needed this was in place. The service contacted the GP and made referrals to ensure people’s healthcare needs were taken care of. Staff were trained and engaged in supervision.
We received positive comments regarding the caring nature of the staff. People told us they were given choice and treated with dignity and respect. People’s confidentially was respected, and we saw numerous caring interactions between staff and people who lived at the home. It was clear people knew the staff well, there was good relationships between people and the staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was good. (published 15 December 2016). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating of good to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.