Rather Home Care 169-171 Queens Crescent

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The leadership team maintained a positive culture and were very passionate about the service. Governance and management systems were in place to drive improvements. Staff were positive about their roles and the support they received by management.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had systems and procedures in place to promote improvement and support to staff. These included supervision sessions and opportunities for reflection and discussion with management. During our assessment we saw evidence of the service working effectively with the local authority and other stakeholders to meet shared goals for people receiving care in the local community.

The provider had effective systems in place to ensure oversight of incoming information and communication with people. A person using the service told us, "The most important thing for me is that I can ring the office at any time and even if the manager is unavailable there is always someone else available to talk”. Staff were very positive about their roles and the support they received from the senior team. The leadership team maintained a positive culture and were very passionate about the service.

The provider encouraged an open and transparent culture with seeking feedback by people and their relatives. The leadership team promoted the principle of freedom to speak up and investigated thoroughly before acting promptly on received complaints.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.