Archived: Tadcaster Enterprise Park

Tadcaster Enterprise Park is a domiciliary care service providing personal care. The service was supporting 13 people at the time of our inspection, including those living with dementia, physical disability, older people and younger adults.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had not notified CQC of service user deaths. This was a breach in regulation and will be considered outside of the inspection process.

People’s safety was supported. Staff were aware of risks to people and how to reduce these. People were supported to take their medicines as prescribed.

Staff worked effectively as a team to ensure people received consistent care that met their needs. Staff worked with people’s relatives and healthcare professionals to monitor people’s health and help people to lead healthier lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were very caring in their approach. People formed close relationships with them. They valued how staff supported their privacy and dignity, helping them to feel confident and comfortable with their care. People received emotional support when needed. Staff worked in discrete and sensitive ways, respecting people’s family lives.

Care was provided in person-centred ways, considering people’s preferences. People valued the interaction with staff, supporting their wellbeing and reducing their social isolation. Staff looked for opportunities to help people pursue their interests in ways that were accessible to them. People’s end of life care wishes were considered; relatives commented on the skilful, sensitive care provided at this difficult time.

People, relatives and staff had the opportunity to engage in the running of the service. The provider was committed to providing effective care and enabling people to live in their own homes. This was reflected in people’s experiences of their care. The registered manager used quality assurance checks to ensure standards were maintained and improved on in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 29 September 2018 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.