Spring Valley Care Services Ltd

Updated 12 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was conducted by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

We visited the office location on 4 May 2021 and made phone calls to people using the service and their relatives on the same day.

What we did before the inspection

We looked at all the information we held about the service including notifications of significant events. We asked the local authority's quality monitoring team for any feedback they had about the service.

During the inspection

We met the registered manager. We also met the relative of a person using the service who was visiting the agency offices. We looked at the care records for five people and five staff files. We looked at other information the provider used for monitoring the quality of the service.

After the inspection

We spoke with two people who used the service and the relatives of eight other people. We continued to review information from the provider around staff support and training and evidence of quality monitoring. We received feedback from five care workers.

Updated 12 May 2021

About the service

Spring Valley Care Services Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of the inspection 16 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received personalised care which met their needs and reflected their preferences. People using the service and their relatives explained the care was planned well to meet individual needs and the agency was responsive to changes, liaising with other professionals to make sure the right support was provided.

The risks to people's safety and wellbeing were managed. The provider had assessed these risks and put clear plans in place to help make sure people were safe. People received their medicines in a safe way and as prescribed.

The staff were well supported, trained, and skilled. There was good communication between the staff to make sure they cared for people safely, followed guidelines and met people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager worked closely with people using the service, families, staff and other stakeholders to help make sure they received appropriate care and support. There were suitable systems for monitoring and improving the quality of the service and dealing with complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service which was registered with CQC in November 2018.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.