The Care Quality Commission
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  • GP practice

Archived: Pendle Valley Mill Medical Practice

Overall: Good read more about inspection ratings

Carr Road, Nelson, Lancashire, BB9 7SR (01282) 657657

Provided and run by:
Padiham Group Practice

All Inspections

7 December 2019

During an annual regulatory review

We reviewed the information available to us about Pendle Valley Mill Medical Practice on 7 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

20 March to 20 March 2019

During a routine inspection

We carried out an announced comprehensive inspection at Pendle Valley Mill Medical Practice on 20 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The provider had acted swiftly to ascertain areas where improvements were required on taking over the service in July 2018. Action plans had been formulated and work begun to address these areas.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Patient feedback about the practice was variable, although most published feedback related to the previous provider. We saw that staff dealt with patients with kindness and respect and involved them in decisions about their care. Patients could access care and treatment in a timely way. The provider was engaged in further work to improve continuity of care and access for patients.
  • The practice organised and delivered services to meet patients’ needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve the system for documenting significant events and near misses in order to maximise learning outcomes and provide improved managerial oversight of any trends and themes.
  • Review complaint response letters to include details of how patients can escalate their complaints should they be unhappy with the practice’s reply.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care