The Care Quality Commission
  • Doctor
  • GP practice

Dunrobin Street Medical Centre

Overall: Good read more about inspection ratings

Medical Centre, Dunrobin Street, Longton, Stoke On Trent, Staffordshire, ST3 4LN (01782) 590040

Provided and run by:
Dunrobin Street Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dunrobin Street Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dunrobin Street Medical Centre, you can give feedback on this service.

26 May 2022

During a routine inspection

We carried out an announced inspection at Dunrobin Street Medical Centre on 26 May 2022.

Overall, the practice is rated as Good.

  • Safe - Good
  • Effective -Good
  • Responsive - Good
  • Well-led - Good

Following our previous inspection on 29 September 2015, when the practice was rated Good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dunrobin Street Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a focused inspection with a site visit:

  • We inspected, Safe, Effective, Responsive and Well Led key lines of enquiry.

How we carried out the inspection/review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit
  • Staff questionnaires

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to monitor and update the staff training matrix

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

29 September 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dunrobin Street Medical Centre on Tuesday 29 September 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said that although they had to wait they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice was well equipped to treat patients and meet their needs.
  • There was a leadership structure. Patients and staff felt the practice could be more encouraging and supportive in ensuring they are involved in the improvement and future plans for the practice.

The areas where the provider should:

  • Ensure that risk assessments of the premises and equipment are completed and updated. This should include a Legionnaires risk assessment.
  • Consider reviewing the suitability of the curtain screens used in consulting rooms.
  • Ensure that an audit of minor surgery procedures is completed.
  • Complete a thorough risk assessment on the practice decision not to have an Automated External Defibrillator (AED) which includes what alternative action staff should take in absence of this equipment.
  • Consider how the patient participation group can be supported to be more involved in the continuous improvement of the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice