We carried out a review of the data available to us about Wigan Supported Living Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Wigan Supported Living Service, you can give feedback on this service.
Wigan Supported Living Service provides a service to over 130 older and younger people with a learning disability, autistic spectrum disorder, physical disability or sensory impairment. The service covers 24 properties, ranging from single occupancy premises through to larger multi-occupancy apartment blocks located within the Wigan area. At the time of the inspection 122 people were using the service
Services for people with learning disabilities and or autism are supported
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People received exceptionally personalised care which met their needs and wishes. Care files contained detailed information about people and how they wished to be supported. The service supported people to set and achieve goals and fulfil their potential. Staff were proactive in identifying ways in which they could enrich people’s lives, through activities and events.
Staff were described as brilliant and fantastic, treating people with dignity and respecting their wishes. Staff had taken time to develop extremely meaningful therapeutic relationships with people, which had impacted positively on outcomes and people’s achievements. Staff thought nothing of donating their own time to ensure people received high quality care and had their needs met.
People and relatives were positive about the care and support provided by the service. People felt safe and well-cared for and relatives spoke of feeling at ease, knowing their loved ones were safe and receiving effective care which met their needs.
Staff had received training in safeguarding and knew how to identify and report any abusive practice. Staff were confident any issues would be addressed but knew what action to take should team leaders or managers not act on concerns.
Staff received a comprehensive induction, along with ongoing training to ensure knowledge and skills remained up to date. Supervision and appraisal, known as my time and my time extra within the service had also been carried out to provide additional support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The complaints process had been provided in an accessible way, to ensure people knew how to complain. None of the people or relatives we spoke with had raised a complaint, but were confident should they need to, this would be dealt with quickly and satisfactorily. Where complaints had been made, we noted these had been resolved timely.
The service used a range of systems to monitor the quality and effectiveness of the care and support provided. Action plans had been generated to address any issues.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection since the service was re-registered with us in October 2018, due to moving offices.
Why we inspected
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. Newly registered services are inspected within 12 months of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.