We carried out a review of the data available to us about Curantis Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Curantis Healthcare Ltd, you can give feedback on this service.
Curantis Healthcare Ltd is a domiciliary care agency that is registered to provide personal care to people living in their own homes. At the time of the inspection, eight people were receiving a service from the agency. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.
People’s experience of using this service and what we found
People told us they felt safe and staff were kind and caring. Staff understood how to protect people from harm or discrimination and had access to safeguarding adults’ procedures. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. The registered manager carried out risk assessments to enable people to retain their independence and receive care with minimum risk to themselves or others. People were protected from the risks associated with the spread of infection. People received their medicines safely and were supported to eat and drink in accordance with their care plan. We noted there were some gaps in the recruitment records. The nominated individual took immediate action to address this issue during the inspection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s needs were assessed prior to them using the service. Following the inspection, the registered manager reviewed and updated the pre-service assessment form. The provider had appropriate arrangements to ensure staff received training relevant to their role. New staff completed an induction training programme. Staff felt well supported by the management team. People were supported to access healthcare services.
People and their relatives told us staff were caring and always showed kindness, respect and compassion. People and where appropriate their relatives had been consulted about their care needs and had been involved in the care planning process. Staff worked in respectful ways to maintain people's privacy and dignity. Staff were motivated and demonstrated a clear commitment to providing dignified and compassionate support. People were supported and encouraged to continue hobbies and interests of their choice. People and their relatives had access to a clear complaints procedure.
The nominated individual and registered manager had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. The provider had established a number of quality assurance systems to monitor the quality and safety of the service. There was a focus on continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15/10/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the agency first registered with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.