22 May 2019
During a routine inspection
Dovehaven Lodge provides residential, nursing care for up to 112 people. The accommodation is provided in four units situated on the ground floor. Set in its own grounds wheelchair access and parking facilities are provided. At the time of the inspection 97 people were living at the home
People’s experience of using this service:
People told us they were happy with the care provided for them and staff were caring and compassionate. They said staff were kind and attentive and treated them with respect and dignity.
There was a recognition people were treated as individuals. This was evident through discussion with people and observation during the inspection visit. People who lived at the home and relatives spoke positively about the care and treatment received. One person said, “We cannot fault the staff, they are all so kind and demonstrate respect for our needs.”
It was clear through discussion with people staff morale was very good and everyone was committed to ensuring people received care and support based on their preferences and life choices.
We observed daily routines and practices and found people were treated equally and their human rights were respected.
People’s care and support had been planned proactively and in partnership with them. People felt consulted and listened to about how their care would be delivered.
The service had good levels of staff and nurses with different skills, which were deployed in innovative ways, so they could respond to people’s needs and choices.
There was an emphasis on promoting dignity, respect and independence for people. People told us they were treated as individuals and received person-centred care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. People told us they felt safe when supported by staff.
People were safely supported to receive their medicines as prescribed. Staff received regular training and competency checks to ensure they were safe to administer medicines.
People told us the quality and choices of food provided was very good. Healthy eating was promoted. Meal times were relaxed and organised around people’s individual daily routines.
The registered manager and organisation used a variety of methods to assess and monitor the quality of the service. These included regular audits, meetings and surveys to seek their views about the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the first inspection of the service since they registered with CQC.
Why we inspected:
This was a planned first inspection of the service.
Follow up:
The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.