We carried out a review of the data available to us about Scarborough Home Support on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Scarborough Home Support, you can give feedback on this service.
Castle House is a domiciliary care agency. It provides personal care to people living in their own houses and flats to predominantly older people through a short-term assessment and reablement program. This offers short-term support to help people regain their independence after an accident or ill health, or to help those with a disability to remain independent. At the time of this inspection, 30 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they were happy and felt safe. People were supported by consistent staff who had been recruited safety. Staff were provided with sufficient training and support to ensure they had the skills and knowledge to carry out their roles.
People received their medication as prescribed. Risks were assessed and control measures put in place where required. People’s nutritional needs were met and staff had formed positive relationships with people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in making decisions and their choices were respected.
People were treated with dignity and respect and their independence was promoted. Staff spent time getting to know people and their goals. Staff understood the importance of understanding people’s abilities and working with them to achieve positive outcomes.
People and staff spoke positively of the management team. The registered managers were passionate about ensuring people received the support they required. Regular feedback on the service provided was requested from people and action was taken when shortfalls were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 16 August 2016). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.