EroHealthCare Ltd

Ero HealthCare LTD is a domiciliary service which provides personal care to adults with a range of support needs in their own houses and flats. At the time of this inspection the service was supporting one person with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Systems and processes to ensure good oversight of the service required improvement. Medicine records had not always been completed in line with best practice. Audits of care records had not identified that they were not always sufficiently detailed, for example in relation to a person’s health needs or in documenting that care had been offered in line with care plan.

Staff had received training in infection control and demonstrated an understanding of what personal protective equipment (PPE) should be used when supporting people. Staff wore PPE when going into people’s homes.

The service had only one person who received personal care. They were always supported by the same member of staff. Staff were trained in administering medicines safely. Staff received training on safeguarding and understood how to recognise and report abuse.

Staff supported people with their eating, drinking and to access healthcare support. People were able to give feedback about their care in a variety of ways. Examples included care reviews and during spot checks monitoring staff performance.

Staff had good knowledge about the people they supported and told us they enjoyed working at the service. People's independence was promoted and respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 November 2018 and this is the first inspection.

Why we inspected

This inspection was carried out due to the length of time the provider had been registered with CQC without receiving a formal rating.

We have found evidence that the provider needs to make improvements. Please see the safe and well-led

sections of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.