Archived: Harrogate and Craven Crossroads Caring for Carers Also known as TuVida

Harrogate and Craven Crossroads Caring for Carers is a domiciliary care service providing personal care to 32 people at the time of the inspection. The service can support up to 100 people.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were kept safe from the risks of harm and abuse. Staff knew how to recognise and respond to concerns of abuse and people had risks assessments in place to guide staff to mitigate risk. Recruitment checks were in place to ensure staff were suitable to work at the service. Staff followed best practice guidance to ensure medicines were managed and administered safely.

People received effective support and were involved in developing their care plans. All staff completed an induction to their role and were provided with ongoing training, supervision and appraisal. Staff confirmed they had the right skills and knowledge to support people safely in line with best practice guidance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said staff were kind, friendly and caring. People and staff shared caring relationships based on respect and valuing people as individuals.

Care was provided in responsive ways, focused on achieving people's chosen goals. Staff worked with people and their families to maintain their relationships and facilitate access to community services. Staff knew people's wishes and preferences, they used this to provide person-centred care.

People told us the service was well managed and they liked staff. Staff spoke positively about the way they were managed, they told us the management team were approachable and listened to them when they had any concerns. There were systems in place to monitor the quality of the service and to respond to concerns and complaints.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was good (published 05 May 2015). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.