We carried out a review of the data available to us about Support for Independence Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Support for Independence Ltd, you can give feedback on this service.
Support for Independence Ltd is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, two people were receiving regulated activity.
People's experience of using this service and what we found
We identified some issues around the recruitment of staff. Some pre-recruitment checks had not been made. After the inspection, additional checks were made to ensure all staff members were safe to work with vulnerable people. We found no evidence people were at risk of harm as a result of this concern. We have made a recommendation about this.
People told us they felt safe. Staff understood their responsibilities about keeping people safe. Risks were identified and managed. Incidents and accidents were recorded so that they could be considered and reflected upon to make improvements to the service. Staff understood their responsibilities to prevent the spread of infection whilst working in and between people's homes.
People told us staff were kind and caring. People said staff, including the registered manager, had met their expectations of a care service. People and a relative had a high level of trust in staff which had a positive impact on their wellbeing. Staff supported people to remain independent and promoted their dignity. People's privacy was respected and their personal information was kept confidentially.
Staff had completed training in key areas and were supported to carry out their roles. People were supported to access health services if needed. People's dietary needs were assessed and, where required, they were supported with their meals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People's care plans were up to date and detailed their individual needs and preferences. People and their relatives knew how to complain, although none we spoke with had any complaints.
The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. There were quality assurance systems in place to monitor the quality and safety of the service. There was a focus on continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21/11/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the agency first registered with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.