Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Karim & Dr James-Authe on 17 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider must make improvement are:
Whilst we acknowledge the provider was committed to address the risks in respect of fire safety they must take action to ensure they reduce or remove the risks within a timescale that reflects the level of risks on people who use the services.
The provider must ensure that oxygen is available for emergency use when planning and delivering care and, where appropriate, treatment in such a way as to ensure the welfare and safety of patients.
A risk assessment had not been conducted in respect of assessing the potential risk from legionella (a bacterium which can contaminate water systems in buildings). We saw evidence that formal arrangements had been made for a legionella risk assessment to be conducted in the month following our visit.
We identified one area where the provider should make improvement:
We noted that consultation rooms at both locations were situated on the ground and first floors. There was no passenger lift at either premises. Therefore the practice accommodated patients with a disability or who found it difficult to negotiate stairs in the consultation rooms on the ground floors. We are of the view that the practice should consider extending this arrangement for patients attending their children’s vaccination clinics. The current arrangement means that parents and children have to go up quite steep stairs for vaccines to be administered before descending again to see a GP.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice