Waverley PMS

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

We carried out an announced assessment on Waverley PMS on 1 and 2 July 2024. Waverley PMS is an NHS GP practice located in South East London. At the time of our assessment, there were approximately 4400 people registered with the service. We conducted this assessment due to receiving information of concern. We assessed 12 quality statements across safe, effective, caring, responsive and well-led key questions and have combined the scores from these areas with scores from the previous inspection. We found that processes and procedures did not always keep people safe. Patients with long term conditions were not always monitored in line with best practice guidance. Governance processes were not always effective in the identification and management of risk. We found that patient feedback was mostly positive about the care received and access to appointments.

People's experience of this service

People were positive about the quality of their care and treatment. Recent survey results from the National GP Patient Survey showed people were satisfied with the service. There was an active patient participation group (PPG) who represented the views of people using the service. The provider had collected patient survey data through the NHS Friends and Family Test; however there was limited information on how the provider had used survey results and patient feedback to drive improvement.