We carried out a review of the data available to us about Helping Hands Halifax on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Halifax, you can give feedback on this service.
Helping Hands Halifax and Huddersfield is a domiciliary care service that was providing personal care to 20 people living in their own homes, at the time of the inspection. The service primarily supported adults aged over 65 but can also support adults aged under 65.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found:
Before a person started using the service, their needs were comprehensively assessed, including information about people’s personal preferences.
Staff working in the service were confident with difference. Equality and diversity training had been provided. Staff talked with us about how they would always seek to get to know a person when they first started using the service including relationships that were important. This helped to shape how care and support would be provided in a way that was personalised to the individual.
Staff received effective induction, training and supervision to ensure they were skilled and competent to carry out their roles. Staff told us that they felt supported.
People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People who used the service had been fully involved in developing their own care plan and were involved in agreeing any changes with staff. Staff were knowledgeable about people's needs.
There were sufficient numbers of staff to meet people’s needs. People told us they received care and support when they needed it and staff were punctual and did not rush.
The provider had well established systems and processes which sought to protect people from the risk of abuse. Staff received safeguarding training and knew how to recognise and respond to signs of abuse. People who used the service told us they felt safe.
Where support with medicines was part of an assessed care need, these were managed safely. This included systems for ordering, storage, administration and disposal.
Systems for audit, quality assurance, and questioning of practice were operated effectively.
Helping Hands was a values-based organisation which created a culture that was open, honest, inclusive and transparent. People who used the service were consistent in describing the local branch in these terms.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 06/03/2019 and this is the first inspection.
Why we inspected:
This was a routine planned inspection.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.