About the service: Wohl Court is a specialist housing setting people live in. People using the service lived in flats in a single block located in a residential setting. As well as providing accommodation, the service is registered to provide personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The service is operated and run by Jewish Care, a voluntary organisation. There are 32 flats at the service. At the time of our inspection, 23 flats were occupied with 26 people living in them. Only five people were receiving support with personal care.
People’s experience of using this service:
People and their relatives told us staff were kind and the service was homely. People told us they felt safe and liked living at the service. Staff provided person centred care.
The service had recently opened and was clean and maintained to a high standard.
There were enough staff to meet people’s needs and care records set out people’s needs and preferences. Risk assessments were in place.
Medicines were stored in people’s homes and documentation was regularly audited by the management team.
The local management team were very well regarded by staff, people using the service and relatives. We saw regular supervision took place and staff were suitably trained to care for people at the service. Quality audits took place to ensure the care offered was of a good standard.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had access to a broad range of activities both at the service and in the community including at the provider’s local day services.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 10 January 2019 and this is the first inspection.
Why we inspected:
The inspection took place as part of a schedule of planned inspections.
Follow up:
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.