Archived: 11 Crosfield Road

NFC Health and Social Care, 11 Crosfield Road is a service that provides Treatment of Disease, Disorder or Injury (TDDI) along with personal care.

They currently provide and manage their service from 90 Lugsmore Lane, St Helens, Merseyside, WA10 3DL but this location is not yet registered with the CQC. This is the location that we visited for the purpose of our inspection. The registered provider moved premises prior to this inspection and they have notified CQC of the move taking place.

Not everyone who used the service received the service of Treatment of Disease, Disorder or Injury (TDDI). CQC only inspects where people receive TDDI and personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 30 people were using the service. Not all people were in receipt of TDDI but were in receipt of personal care.

People’s experience of using this service and what we found

We have made a recommendation about the assessment of risk to people. Although risks to people had been identified, risk assessments did not always contain all of the information considered to mitigate risk when meeting people’s needs

We have made a recommendation about the current system in place for reviewing the quality and safety of the service. Although checks were taking place, the systems in use had not always identified where further information was required or in need of review in people’s care planning documents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did support this practice.

Positive comments were made by people about the service and staff who delivered their care and support. They told us that staff were caring and respected their privacy and dignity.

People felt safe using the service and were protected from abuse and the risk of abuse. Procedures were in place for the safe management of medicines. Safe recruitment practices were followed. Infection control procedures were in place to minimise the risk of the spread of infection.

People's needs and choices were assessed prior to receiving support from the service. People received care and support from experienced staff who received training and supported for their role. People were supported to have a nutritious and balanced diet when required as part of their care plan.

People were supported by staff who knew them well and were aware of who to speak to if they were not happy about the service they had received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 14/12/2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.