We carried out a review of the data available to us about Helping Hands Beverley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Beverley, you can give feedback on this service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
About the service
Helping Hands Beverley is a domiciliary care service providing care and support to people who live in their own homes in Beverley and surrounding areas. They were previously registered as Helping Hands Beverley & Hull. The service provides support to older people, people living with dementia, learning disabilities or autism spectrum disorder and people with a physical disability. It also provides support to people with a sensory impairment and younger adults. At the time of our inspection there were 61 people who were receiving a service from this provider.
Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their relatives were involved in assessments, care planning and managing risks. Care records provided good quality information to ensure people received the right support. Staff supported people to take part in activities and pursue their interests.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity and understood and responded to people’s individual needs. People could communicate with staff and understood information given to them because staff supported them consistently and understood their individual communication needs. Staff had received training on how to recognise abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
Right Culture:
The service had a positive culture that was person centred. Staff told us they enjoyed their job and making a positive different to someone’s life. People received good quality care, support, and treatment because staff were able to meet their needs and wishes. People and those important to them were involved in the planning of care. The provider had clear and effective governance systems in place that identified and managed risks through audits and action plans.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 31 December 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Helping Hands Beverley & Hull is a domiciliary care service that was providing personal care to 39 people living in their own homes, at the time of the inspection. The service primarily supports older people, but can also support people with a physical disability, learning disability or autistic spectrum condition.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found:
People received a reliable service from staff who were kind and caring. Staff were trained and supported in their role and had a good understanding of people’s needs and preferences. Most people were satisfied with the consistency of staffing and told us they had a small group of regular care staff who visited them.
Staff were aware of risks to people’s safety and wellbeing and acted to mitigate these. Information was available for staff about people’s health and nutritional needs. There was a system in place to ensure people received their medicines as prescribed, if people needed assistance with this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People confirmed staff listened to them and respected their wishes and choices.
Staff promoted people’s privacy and dignity and enabled them to maintain their independence. Each person had a detailed care plan for staff to follow and staff responded to changes in people’s needs.
People, relatives and staff confirmed they would feel comfortable raising any concerns and that these would be dealt with. They had opportunity to provide feedback about their care. The service was well managed; people and relatives spoke positively about the registered manager and staff felt supported and valued.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 2 January 2019 and this is the first inspection.
Why we inspected:
This was a planned inspection based on the provider’s new registration.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.