Chatsworth Grange

Updated 26 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 4 February 2022 and was short term announced. We gave the service 24 hours’ notice of the inspection. We spoke to three staff members; the registered manager, deputy manager, an activities coordinator and one resident.

Updated 26 February 2022

About the service

Chatsworth Grange is a care home that provides care and accommodation for younger and older adults; including people living with dementia. The home can accommodate up to 66 people in one adapted building. The home is split into four separate units, across two floors. A secure garden surrounds the home. At the time of this inspection there were 62 people living in the home.

People’s experience of using this service and what we found

People were happy with the care they received. People felt safe and well-treated by staff. Staff knew about people's needs and preferences, and this led to people receiving personalised care. People were treated with dignity and respect, and their independence was promoted.

People living at Chatsworth Grange, their relatives and staff said they would recommend the home to family and friends. A relative commented, “I would definitely recommend it; book us in! Staff are really friendly. It’s like a home from home.”

Risks to people were assessed and minimised, to help them remain safe from avoidable harm. People were happy with the support they received with their medicines. We identified some minor improvements could be made to medicines management records.

People were supported by staff who received a range of training to ensure they had the right skills and experience to carry out their roles effectively. Staff supported people to maintain their health and they sought timely advice from health professionals, when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People told us staff responded to them quickly and we found there were enough staff on each shift to meet people’s needs. People said they would not hesitate to raise any concerns with staff. We found complaints were appropriately managed.

The home was well-run, by an experienced registered manager. A range of regular checks were made on the quality of the care delivered, to ensure people received good quality care, in a comfortable environment. The home was clean, and people had access to facilities and any equipment they needed.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 14 September 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.