8 January 2014
During a routine inspection
People received continuity of care and support that was delivered by enough skilled and qualified staff to meet their needs at all stages of their treatment.
The people we spoke with were very happy with the way they were treated by clinicians, and other staff involved in their care. Some comments included: 'My experience has been really good so far'; 'I have received plenty of information. Everything has been explained so I know exactly what to expect'; and, 'I cannot fault them, right from the start the care has been excellent'.
We found appropriate arrangements were made to make sure people were protected from harm, and to minimise any risks to their safety.
Effective systems were also in place to seek people's views on the service and to respond to any complaints received.