Archived: Stanway Close and Greenway Road

Stanway Close and Greenway Road is a residential care home providing personal care to up to eight people with learning difficulties, autism and mental health needs. At the time of the inspection there were six people living at the service.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People had effective relationships with staff who provided their care and support. People were supported and treated with dignity and respect; and involved in their care. Staff were well trained and skilled. They worked with people to overcome challenges and promote their independence. The emphasis of support was towards enabling people to learn essential life skills. Staff encouraged positive risk taking so people could experience new things and develop their independence.

There were enough staff on duty to meet people's needs and people were supported on a one to one basis where agreed. The registered manager told us they were addressing the current vacancies and filling gaps with regular agency staff. Recruitment checks were in place and demonstrated that people employed were safe to work with people in care settings, had satisfactory skills and the knowledge needed to care for people.

People received personalised support based on assessed needs and preferences. People were supported to access healthcare services if needed. Staff had appropriate skills and knowledge to deliver care and support in a person centred way. Learning was shared with staff during supervisions, handovers and staff meetings.

People received support to take their medicines safely. Risks to people's well-being and their home environment were recorded and updated when their circumstances changed.

The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities, and worked as a team to provide the appropriate support. A range of quality assurance checks were carried out to monitor and improve standards.

We received positive feedback regarding the leadership and management of the service. Management and staff were very clear about their roles and worked together as a team to provide appropriate support for people.

Rating at last inspection

The last rating for this service was good (29 January 2018). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.