Background to this inspection
Updated
16 May 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by 1 inspector.
Service and service type
Brook House Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
Inspection activity started on 17 April and ended on 2 May 2023. The inspection visit on 18 April 2023 was unannounced and the visit on 21 April 2023 was announced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and health professionals who work with the service. We used information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke in person with the registered manager, people using the service, 4 relatives, 9 staff and 3 health professionals to get their experience and views about the care provided. We reviewed a range of records. They included 4 people’s care plans and risk records and 5 staff files in relation to recruitment, training and supervision. We also checked a variety of records relating to the management of the service, including staff rotas, audits, quality assurance, policies and procedures. We observed activities and lunch.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Updated
16 May 2023
About the service
Brook House Nursing Home is a care home that provides nursing and personal care for up to 32 older people in one adapted building. At the time of our inspection there were 31 people using the service including those living with dementia.
People’s experience of using this service and what we found
People, their relatives and staff told us the home was a place where people could safely live and staff work in. Risks to people were regularly assessed, reviewed and minimised. This meant they were able to take acceptable risks, and enjoy their lives in a safe way. Safeguarding concerns, accidents, and incidents were reported, investigated and recorded. There were enough staff to support people and meet their needs. Staff had been appropriately recruited and trained. This included how to safely administer medicines. The home used Personal Protection Equipment (PPE) safely, effectively and the infection prevention and control policy was up to date.
Brook House Nursing Home was led and managed in a transparent, open, and positive way and had an honest culture. The provider had a clearly set out vision and values that staff understood and followed. Areas of responsibility and accountability for management and staff were identified, clearly set out and a good service was maintained and regularly reviewed. Records were kept up to date and thorough audits conducted. When possible, community links and working partnerships were established and kept up to minimise social isolation. The provider met Care Quality Commission (CQC) registration requirements. Healthcare professionals said that the service was well managed and met people’s needs in a professional, open and friendly way.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 6 May 2021). The overall rating for the service remains good. This is based on the findings at this inspection.
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We did not inspect the key questions of effective, caring and responsive.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Brook House Nursing Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.