Maple Tree Care Ltd

Updated 9 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector.

Maple Tree Care Ltd is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Maple Tree Care Ltd is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with 1 person who used the service and 2 relatives. We observed staff interactions with people in communal areas and the care people received. We spoke with 2 members of staff including a team leader and the manager. We reviewed a range of records including 2 people’s care plans, medicine records and a variety of records relating to the management of the service including audits, staff files and policies and procedures.

Updated 9 January 2024

About the service

Maple Tree Care Ltd is a residential care home providing accommodation and personal care to up to 5 people. The service provides support to people with learning disabilities and autistic people. At the time of our inspection there were 5 people using the service.

People’s experience of the service and what we found:

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to make choices and decisions about their day to day lives. People were supported to access the community and experience meaningful activities based on their preferences and wishes. People received medicines safely. The environment was clean and tidy.

Right Care

Staffing numbers were sufficient, and staff knew the people well. People were supported to maintain good health and their health was monitored, staff worked with other professionals to make sure people received the right care and support needed.

Right Culture

People were supported by the manager, director, and staff. People received person centred care which enabled them to follow their own routines and wishes. The registered manager had systems in place to monitor the service and outcomes for people. Relatives and staff told us there was an open and positive culture at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 9 December 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection to review the key questions of safe, responsive, and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Maple Tree Care Ltd on our website at www.cqc.org.uk.