During this inspection we spoke with some of the staff employed at Leicester City Assist and with three patients who attended on the day. Many of the patients spoke limited English as this was not their first language. Patients told us that doctors and other healthcare staff gave them clear information about their specific health concerns. Interpreting services were often used to ensure that patients who had different language needs fully understood the details of their medical consultation.
Patients also told us that they were treated respectfully and had confidence in the staff who provided the service. One patient told us, 'I think the staff here are good. They treat me well. I have no worries about being treated unfairly here.'
All areas of the building were kept clean and tidy. There were policies and procedures in place in relation to cleanliness and infection control. Regular checks were carried out to make sure good standards were maintained.
Staff attended regular meetings to receive information and updates on any changes or concerns. Staff we spoke with felt they were supported to carry out their roles and enjoyed working at Leicester City Assist.
Patients were asked for their views on the quality of the service. A token system was used to capture satisfaction levels after each appointment and information collated from comments slips. This information was used to monitor overall satisfaction levels and identify any areas for improvement.